Customer satisfaction is our first priority. If, for any reason, you are not satisfied with your purchase, you may exchange or return unworn, unaltered items with tags attached in original packaging, per the guidelines below. You may ship exchanges and returns via your preferred shipping method at your expense.
To qualify for a FREE one-time exchange, Item(s) must be received within 10 business days of receipt in new condition.
- All exchanges on dropship items will incur a 20% restocking fee.
- Only one exchange will be allowed per order.
- Any balance remaining after your exchange will be refunded to the payment method submitted with your original order.
All returns on dropship items will incur a 20% restocking fee. Once the restocking fee is applied, remaining balance will be refunded to the payment method submitted with your original order. We only accept returns on all eligible products.
It may take 4 - 5 business days for your exchange/return to reach Quality Control Department. Once it is received and inspected, your refund will be processed and automatically applied to your original payment method. Please note that, depending on your credit card company, it may take an additional 2-10 business days for your credit to post to your account.
Original Shipping and Handling fees cannot be refunded.
Exchange and Return Product Eligibility
- In original, factory condition (unworn, undamaged, unaltered).
- In original packaging, with tags still completely attached.
- Odor-free and chemical-free.
- Item(s) must be returned within 10 business days of receipt of original shipment.
- Final sale/discontinued/closeout items.
- Accessories/care products.
- Special order items/wholesale orders.
- Item(s) returned after 10 business days of receipt of original shipment.
If your product is ineligible for exchange or return, we will email or call you before sending the item(s) back to you. Restrictions:
- All exchanges and returns will be inspected. Items not in pristine condition will be discarded with no exchange or refund applied.
- All original packaging must accompany your exchange or return (including hair net, tags, tissue paper, and inserts).
- Clearance and Final Sale items CANNOT be exchanged or returned.
- Items shipped internationally (including Canada) are Final Sale and CANNOT be exchanged or returned.
- Discount/Special Offer items will have refunds adjusted accordingly.
- BeautyTrends has the right to refuse the refund/exchange on any items based on the reasons mentioned above.
Our dropship items ship directly from a third-party manufacturer (not from our warehouse) and therefore, they take 7-10 business days to deliver. Our dropship items are the followings:
- Revlon "TS" items (our Revlon non-exclusive items, with an SKU starting with "TS")
- Jon Renau
- Vivica Fox
- Rene of Paris
- Ellen Wille
- Raquel Welch
- Hair Couture
This list may change without notice in the future, as we offer more brands.